This is our terms and conditions page. You can also read our COVID-19 specific terms and conditions and our Covid-19 specific refund policy.

FOREWORD

Heritage on a Plate offers an exploration of Penang food, history and culture. Each session is hosted by an individual or individuals whom have demonstrated knowledge in several or certain aspects of food history, culture and more. We practice responsibility and sensitivity of local practices, customs and traditions. We strive to provide an experience for customers that is authentic and reflective of local life. We consider this an interactive exploration through a living city that operates on it's own schedule, routine and traditions. Experiences may vary depending on availability of dishes, vendors, hosts and participation of guests. 

1. Bookings, Cancellations and No-Shows

Your food tour with HOP is considered booked and confirmed once we have acknowledged your booking request, and you have provided the necessary information and completed the deposit payment via PayPal.

For last minute bookings (within 24-hours) please contact us via phone to check availability. If open slots are available your details such as name, email and phone number may be required to book your slots.

Please arrive for your selected timeslot at least 5 minutes before the designated starting time. Your designated host for the session will wait no longer than 10 minutes for late-comers, after which it is fully the discretion of the designated host should they wish to consider you a no-show. If for any reason you are delayed and expect to arrive late for your HOP session, kindly inform us via phone or email. 

Please note that the maximum number of guests per HOP is six persons. We reserve the right to offer any remaining available spots in the session/timeslot to other guests. It is fully the discretion of HOP to limit the number of guests should it be deemed necessary.

Under special circumstances e.g. large families or extended families who wish to experience a HOP together, we will negotiate an arrangement that works for all parties. Please note that this may require an additional host, and may come under a different fee structure. In the event of a non-standard payment structure such as above, you will be informed of all fees before the HOP session is confirmed.

HOPs do not include alcoholic drinks by default. You may order alcoholic drinks separately at your discretion and at your own additional cost. You assume all responsibility associated with imbibing alcohol and agree to observe all laws, rules, regulations, cultural norms of the Malaysian Government, Penang State Goverment and the Georgetown Heritage Zone. You agree to indemnify and hold blameless and harmless Heritage on a Plate PLT including any and all of its suppliers, partners, staff or vendors, of any potential risks, injuries, claims or liability that arises during, after or leading to the HOP.

We reserve the right to terminate a HOP at any time in the event of, but not limited to, safety concerns to the host, drunkenness, illegal or dangerous behaviour, harassment, heckling, failure of guests to follow instructions and advice etc. Your host is there to make your experience a pleasant and memorable one. Please follow the instructions and advice of the host. 

Payments and deposits are non-refundable except in extenuating circumstances and is up to the discretion of the designated host.

2. Responsibility

You assume all risk and danger of personal injury and all other hazards to yourself and members of your group, arising from or related in any way to the HOP session or related events, whether occurring prior to, during or after the HOP, and agree that Heritage on a Plate PLT is not liable under any conditions thereof.

You agree to indemnify and hold blameless and harmless Heritage on a Plate PLT, of any potential risks, injuries, claims or liability that arises during, after or leading to the HOP session or any related events.

You hereby state having prior knowledge and understanding that physical activity is involved in the course of the HOP session, and acknowledge that you are physically able to participate with no immediate or lasting health effects or danger to your physical, emotional or mental well-being, and waive all possibility of claims against Heritage on a Plate PLT in such event.

Heritage on a Plate PLT is not liable in any way for event delays, cancellations or rescheduling due to events out of our control such as, but not limited to, weather, personal injury or accidents; personal, police, state or federal emergencies, fire, flood or tsunami warnings, or any other occurrences that may affect the practical, health or safety consideration of conducting said events. 

3. HOP, Heritage and Other Considerations

We reserve the right to change event information, promotional rates, fees, routes, selected vendors, sites and attractions, times and size of tours at our discretion. We will, to the best of our ability, attempt to honour prior agreements and bookings.

The recording of any part of the guided tour, including, but not limited to, the narrative, stories, locations, depictions, and the like, by any means whatsoever, is strictly by permission of an authorised representative of Heritage on a Plate PLT only.

Note that the organisers may film, photograph or record the events and your participation, or permit members of the press to do so. Participant agrees to the use of photographs and images on Heritage on a Plate's website, social media and marketing materials. If you do not wish photographs of yourself or your group published, please inform us. 

Please note that parts of your HOP session may take place within the gazetted George Town core heritage zone or heritage buffer zone. You agree to follow all laws, rules, regulations observed by local, state or federal agencies. Any damage or harm to persons, locations or property resulting directly or indirectly from your actions, and any legal or civil proceedings resulting thereof, is solely your responsibility.

4. General

In the event that any one or more of the provisions or parts of a provision contained in these Terms & Conditions shall for any reason be held to be invalid, illegal or unenforceable in any respect in any jurisdiction, such invalidity, illegality or enforceability shall not affect any other provision or part of a provision of this Agreement or the validity or enforceability of such provision or portion thereof in any other jurisdiction.