Heritage on a Plate offers an exploration of Penang food, history and culture. Each session is hosted by an individual or individuals whom have demonstrated knowledge in several or certain aspects of food history, culture and more. We practice responsibility and sensitivity of local practices, customs and traditions. We strive to provide an experience for customers that is authentic and reflective of local life. We consider this an interactive exploration through a living city that operates on it's own schedule, routine and traditions. Experiences may vary depending on availability of dishes, vendors, hosts and participation of guests.
1. Bookings, Cancellations and No-Shows
Your HOP session is booked and confirmed once we have acknowledged your HOP request, and you have provided the necessary information and completed the PayPal booking transaction. Instructions for booking your HOP are available via email when you complete the Contact Us form.
For last minute bookings (within 48-hours) please contact us via phone to check availability. If a HOP session is available your details such as name, email and phone number may be required to book your HOP. We will not share this information with any third-parties.
Please arrive for your selected HOP session at least 5 minutes before the designated starting time. Your designated host for the session will wait no longer than 30 minutes for late-comers, after which it is fully the discretion of the designated host should they wish to consider you a no-show. If for any reason you are delayed and expect to arrive late for your HOP session, kindly inform us via phone or email.
Please note that the maximum number of guests per HOP is six persons. We reserve the right to offer any remaining spots in any given HOP to other guests, not exceeding the maximum limit of six.
Under special circumstances e.g. large families or extended families who wish to experience a HOP together, we will negotiate an arrangement that works for all parties. Please note that this may require an additional host, and may come under a different fee structure. In the event of a non-standard payment structure such as above, you will be informed of all fees before the HOP session is confirmed.
Booking fees and payments for confirmed HOPs are non-refundable. We reserve the right to terminate a HOP at any time in the event of, but not limited to, safety concerns to the host, drunkenness, illegal or dangerous behaviour, harassment, heckling, failure of guests to follow instructions and advice etc. Your host is there to make your experience a pleasant and memorable one. Please follow the instructions and advice of the host.
You assume all risk and danger of personal injury and all other hazards to yourself and members of your group, arising from or related in any way to the HOP session or related events, whether occurring prior to, during or after the HOP, and agree that Heritage on a Plate PLT is not liable under any conditions thereof.
You agree to indemnify and hold blameless and harmless Heritage on a Plate PLT, of any potential risks, injuries, claims or liability that arises during, after or leading to the HOP session or any related events.
You hereby state having prior knowledge and understanding that physical activity is involved in the course of the HOP session, and acknowledge that you are physically able to participate with no immediate or lasting health effects or danger to your physical, emotional or mental well-being, and waive all possibility of claims against Heritage on a Plate PLT in such event.
Heritage on a Plate PLT is not liable in any way for event delays, cancellations or rescheduling due to events out of our control such as, but not limited to, weather, personal injury or accidents; personal, police, state or federal emergencies, fire, flood or tsunami warnings, or any other occurrences that may affect the practical, health or safety consideration of conducting said events.
3. HOPs, Heritage and Other Considerations
We reserve the right to change event information, promotional rates, fees, routes, selected vendors, sites and attractions, times and size of tours at our discretion. We will, to the best of our ability, attempt to honour prior agreements and bookings.
The recording of any part of the guided tour, including, but not limited to, the narrative, stories, locations, depictions, and the like, by any means whatsoever, is strictly by permission of an authorised representative of Heritage on a Plate PLT only.
Note that the organisers may film, photograph or record the events and your participation, or permit members of the press to do so. Participant agrees to the use of photographs and images on Heritage on a Plate's website, social media and marketing materials. If you do not wish photographs of yourself or your group published, please inform us.
Please note that parts of your HOP session may take place within the gazetted George Town core heritage zone or heritage buffer zone. You agree to follow all laws, rules, regulations observed by local, state or federal agencies. Any damage or harm to persons, locations or property resulting directly or indirectly from your actions, and any legal or civil proceedings resulting thereof, is solely your responsibility.
In the event that any one or more of the provisions or parts of a provision contained in these Terms & Conditions shall for any reason be held to be invalid, illegal or unenforceable in any respect in any jurisdiction, such invalidity, illegality or enforceability shall not affect any other provision or part of a provision of this Agreement or the validity or enforceability of such provision or portion thereof in any other jurisdiction.